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Best-effort translation. If anything is unclear, our support team will reply in English and clarify.
Support
Here to help with ConvertLab
Last updated: 26 January 2025
Contact support
Email us with your store domain, a short description of the issue, and any relevant screenshots.
Email: support@xiza.co.uk · We aim to respond within 1 business day.
Billing and plans
- Billing is handled through Shopify’s billing system.
- You can upgrade or downgrade your plan at any time from the app’s Billing page.
- If you cancel, your plan remains active until the end of the billing period.
- If you need an invoice or payment confirmation, contact support.
Installation and access
- ConvertLab requires an active Shopify store and owner access for installation.
- If you cannot access the app, confirm that your staff account has the required permissions.
- If you recently changed your domain, reinstall the app to refresh permissions.
A/B testing basics
- Tests run at the product level and require at least two variants.
- Allow enough traffic for statistically meaningful results.
- Pause or stop tests any time without losing historical results.
- If results look unusual, verify that only one test is running per product.
Data and privacy
- ConvertLab does not collect customer personal information.
- Product content sent to OpenAI is limited to fields needed for generation.
- If you uninstall the app, your data is deleted within 30 days.
Troubleshooting
- Clear your browser cache and reload the app if the UI looks out of date.
- If translations appear incorrect, switch language and refresh the page.
- If a test does not start, check for missing product descriptions or variants.
- For persistent errors, send the error message and time it occurred to support.
See also: Privacy Policy · Terms of Service